Poor Service and Communication

Received a SMS early morning that my delivery would be today between 8am and 5pm. As 4pm came closer decided to call to find out wether the package will still be coming that day... as now I'm just sitting and waiting at work on a Friday evening and I received no call to tell me the package is on its way and to verify that I'm at the delivery location. They told me they will get the the driver to call me... *silence* I received no call from the driver... Decided to call 4:50pm pm asking whats going on. Operator told me don't worry... the packaged will be derived before 5pm (Myself thinking thats very optimistic...). 5:20pm came... still no word/feedback... decided to call again myself and ask whats going on... called the operator to request some sort of feedback and she put the phone down on me.... Getting very frustrated at this point in time.. so ended up calling again... and they ended up telling me they logged a request to the main office in CPT to get in contact with me. Naturally at this point I ended up asking when will they contact me... got told before 6pm.... so waited until 6pm... yet no call yet again... no one gets back to me nor did the driver call me yet.... Sat there staring at the gate until 6pm..... waisted 3 hours waiting at work. Ended up going home as this service is now just pathetic. best of all... Got home and decided to check the Track the package again....

2018-06-15 06:05:30 PM RAMMobile NonDelivery - . 2018-06-15 06:46:11 PM Outgoing Call - Non-Delivery Validation - UNABLE TO VALIDATE. 2018-06-15 06:58:42 PM UNSUCCESSFULL DELIVERY IN Cape Town - RAM - Re-attempt delivery.

Still received no contact/call from a driver / main office what so ever... very frustrating...