CS
Christiaan S
1 reviews | Active since Oct 2020
02 Oct 2020, 11:41
POOR SERVICE
I paid for courier of a parcel form Heidelberg to Kuruman pickup on 29 September and delivery on 01 October 2020. It is a small but important part for my caravan and our family wanted to go camping this weekend. They don not even have the decency to contact me and apologize for the dely. I contacted their call centre and the agent told me that it is not in his job description to tell me what is causing the delay and he can't when they will deliver.
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Replies (4)
Ram Hand To Hand Couriers's replyOfficial
02 Oct 2020, 12:12Good day.
Please advise of the contact number that you used to call the customer service centre so that we can get the call recording. We do not tolerate such service provision and you can rest assured this will be dealt with to highest level.
We do apologise for the delayed delivery of your parcel. The parcel arrived at the redirects warehouse last night after the line-haul to Upington had left, and the parcel will sent tonight on the next line-haul.
The branch should be able to communicate with regards to delivery arrangements as soon as the parcel is being prepared for delivery.
Kind regards.
Please advise of the contact number that you used to call the customer service centre so that we can get the call recording. We do not tolerate such service provision and you can rest assured this will be dealt with to highest level.
We do apologise for the delayed delivery of your parcel. The parcel arrived at the redirects warehouse last night after the line-haul to Upington had left, and the parcel will sent tonight on the next line-haul.
The branch should be able to communicate with regards to delivery arrangements as soon as the parcel is being prepared for delivery.
Kind regards.
Ram Hand To Hand Couriers's reply02 Oct 2020, 12:12
Official
Good day.
Please advise of the contact number that you used to call the customer service centre so that we can get the call recording. We do not tolerate such service provision and you can rest assured this will be dealt with to highest level.
We do apologise for the delayed delivery of your parcel. The parcel arrived at the redirects warehouse last night after the line-haul to Upington had left, and the parcel will sent tonight on the next line-haul.
The branch should be able to communicate with regards to delivery arrangements as soon as the parcel is being prepared for delivery.
Kind regards.
Please advise of the contact number that you used to call the customer service centre so that we can get the call recording. We do not tolerate such service provision and you can rest assured this will be dealt with to highest level.
We do apologise for the delayed delivery of your parcel. The parcel arrived at the redirects warehouse last night after the line-haul to Upington had left, and the parcel will sent tonight on the next line-haul.
The branch should be able to communicate with regards to delivery arrangements as soon as the parcel is being prepared for delivery.
Kind regards.
CS
Christiaan S's updateReviewer Update
02 Oct 2020, 12:32*** at 08h13 today
CS
Christiaan S's update02 Oct 2020, 12:32
Reviewer Update
*** at 08h13 today
Ram Hand To Hand Couriers's replyOfficial
02 Oct 2020, 15:07Please send it as a private reply as the number is masked. We are not able to capture it.
Ram Hand To Hand Couriers's reply02 Oct 2020, 15:07
Official
Please send it as a private reply as the number is masked. We are not able to capture it.
Ram Hand To Hand Couriers's replyOfficial
05 Oct 2020, 11:08We are working on it.
We will investigate the call and revert to you at the soonest.
We will investigate the call and revert to you at the soonest.
Ram Hand To Hand Couriers's reply05 Oct 2020, 11:08
Official
We are working on it.
We will investigate the call and revert to you at the soonest.
We will investigate the call and revert to you at the soonest.