Poor service

I am very disappointed with the level of service I have received regarding my delivery. On Friday, I was expecting a package. I later received a message stating that there was “no contact” when the driver attempted delivery. However, after checking my CCTV footage, no vehicle or courier appeared on my street at all, which makes the update very concerning. I arranged for someone to be available to receive the package today, as I was informed it would be delivered before 5 PM. Unfortunately, it is now after 5 PM and the package has still not arrived, and there has been no communication explaining the delay. This situation is extremely frustrating, especially since I made arrangements to ensure someone was available for the delivery