Poor Service

For 3 straight days they have been unable to deliver my parcel - for 2 days they allocated it to the incorrect driver and today I am told they did not have the correct address - clearly the staff is not trained properly to deal and correct any queries. No follow up calls were made. We were told that the call was escalated . Their Customer Service department is clearly not managed properly or they areemploying staff who are not properly trained/managed and are therefore unable to perform their tasks efficiently.