Poor service

They have sent a very unprofessional driver. He (Mpho Ntshifumo) come with the package only to leave with my package because i lost my ID. I told him that i have a certified copy of my ID, have an email from RAM and tracking number. He was very disrespectful and rude. I am very furious. I don't why Capitec connect would use such a horrible service to service their customers. Contact their call center i spoke to another guy called Lezat who refused to disclosed his surname because i told him will write a review. now my package is stuck.