Poor service

Lack of client service and no urgency or empathy. Thursday last week a delivery attempt was made however we needed to change the delivery address. This was all fine and went ok. The person I spoke to at RAM asssured me that delivery would be done on Tuesday this week due to public holidays and weekend. I arranged my schedule to be available on Tuesday to receive the parcel. But there was no delivery attempt. Calling the customer service centre also did not help. Wednesday morning I received a message that the delivery is due and again I had to arrange my schedule to be available. Before 11am I did a track my parcel enquiry on WhatsApp and noticed that apparently there was already an attempt to deliver but I was unreachable. This angers me as I was sitting waiting for the parcel, there was no hoot at the gate and I received no phone call. I called the customer service department and advised. I was told they will put a request for re attempt of delivery, but I received no calls or any notification to say my request was successful or not. Needles to say there was no delivery. This morning I did a track my parcel enquiry and the parcel was at the dispatched hub at 6:15am this morning. It is now 15:59pm and the status has remained the same. I tried to call but every time there is a queue waiting of over 20+ and then I put down thinking I will try again later. And when I do, the same thing happens. The WhatsApp service is also of no use. I try to chat to an agent and get the same response every single time. High call volumes and to be patient and eventually the time limit lapses and my query closes. There has been no attempt to deliver my parcel today !!! And tomorrow is a public holiday and then weekend so if I am lucky maybe they will try to deliver next week. What is upsetting about this matter is that I am the client and I am waiting for this parcel and it feels like RAM could not care at all. You are just a number. I have rescheduled my days , 3 days in a row now with no success. I logged a formal query on their website as well and to date no one has bothered to call or email me, not even an acknowledgment of receipt.