Poor Service!

I contacted customer care this afternoon to make arrangements for delivery. I requested that my husband should please receive the package on my behalf at our home address as I will not be available from 6am to 6pm due to my working hours and my type of work (for the whole week). this was refused. Then I asked if it can be delivered after 5pm at around 6pm as I will be home then....it was also refused. I then asked if the address for delivery can be changed to my work address and if i can provide a specific time of delivery as my type of work does not allow for flexibility and again the answer is no. it seems that customer care at RAM does not care. I emailed my concern.... no reply I went on live chat with them.... no reply!