1 reviews | Active since May 2017
Poor Service
<p>I paid online for a package to be collected yesterday from Pretoria and delivered to Mafikeng, yet no collection was **** or confirmation from RAM. I sent through the bank notification as proof of payment, kept on calling to inquire about this and I kept on being put on hold, or not being assisted. </p> <p>Towards closing hours I called again and was told that my payment had not gone through, even though that is not the case because I have the proof of payment. Their Customer service is extremely slow and I got put on hold on numerous occasions for a long time. I took my day off yesterday to sort this out and it still is not. Very unsatisfied customer</p>
Good Day,
Please do note that your payment was made via Credit card and this did not reflect on our bank account as yet. Due to this we can not make collection as payment needs to reflect before we can make the collection.
The proof of payment you sent was also only a sms that was received. please note that we can not action a request on a sms.
I have also confirmed with our accounts department that this payment is not reflecting on our account as yet today.
I do apologize for the inconvenience that has be caused, hope that you do understand that without the actual payment reflecting we cannot make the collection.
I have spoken to our Management and they advised that can go ahead and arrange the collection for you today, please do note that If payment is not received in our account by Monday that we will not be able to make the delivery to the address requested as we will need payment to be made for this then.
Regards
Good Day,
Please do note that your payment was made via Credit card and this did not reflect on our bank account as yet. Due to this we can not make collection as payment needs to reflect before we can make the collection.
The proof of payment you sent was also only a sms that was received. please note that we can not action a request on a sms.
I have also confirmed with our accounts department that this payment is not reflecting on our account as yet today.
I do apologize for the inconvenience that has be caused, hope that you do understand that without the actual payment reflecting we cannot make the collection.
I have spoken to our Management and they advised that can go ahead and arrange the collection for you today, please do note that If payment is not received in our account by Monday that we will not be able to make the delivery to the address requested as we will need payment to be made for this then.
Regards