Poor RAM service and communication

I placed an order with a supplier on the 28th of March 2021. The estimated delivery was the 07th April 2021. I had no feedback , but on the morning of the 01st April , i received a message to advise that the order would be delivered before 5pm . I had not made arrangements for the delivery , and only had someone at home until 1pm. I called RAM - there is no option for callback or urgent email or live chat, waited on line for over 10 minutes , to ask if the delivery could happen before 1pm . The consultant got online with the driver , who advised that he would only be in my area around 3pm- they could not accommodate me. I then made arrangements for someone to be at the premises until 5pm . When no delivery came the person left , and i received a call at 5:20pm , that the driver was there to deliver . I advised that i was not home , he said he would then deliver on Tuesday 06/04. I made arrangements to work from home on the 06/04 to collect the delivery. However from this morning i see no status update- tracking shows that the order is in the HUB. So i called this morning , again my time and money to place these calls. The consultant advised that she sent an email requesting the delivery to happen today , even if it is after hours. Checking again now , the status remains unchanged - still reflects HUB, despite my call . This delivery has to come through today .