POOR RAM SERVICE

My online purchase was handed to RAM on 27 Nov for delivery. On 1 Dec I received a sms from RAM confirming delivery will be done on that same day. On 2 Dec I received a email stating no one was available to except the parcel which is a blatant lie as I work from home and was here all day. On same day at 13h45 the delivery guy phoned me to confirm location and stated he is on his way, at 16h45 I phoned him to require way he hasnt show and he clearly did not know what to answer me and then **** again by saying its not his area of delivery but he is the guy who have my parcel on board and was 10km away from me when he phoned early on. He tried to lie by saying it wasnt him, however I have his phone number and details on my phone. His number is ***. As of today 3 Dec at 10h30 I still have not received my parcel. This is not the first time I have had an issue with RAM and the poor service I get from them. Also when I tried to phone them to report this it took me more than a half hour to get hold of someone at their customer service. No feedback so far from RAM.