Poor Poor service from RAM Couriers.

I sent my phone into be repaired at the cell c branch in beacon bay in october. Cell C uses RAM couriers. Beacon Bay cell c closed down end of october and it CLEARLY states please redirect all parcels to vincent cell c branch. What did RAM go and do send by parcel right back to where it came from in JHB warehouse. Now my phone has gone missing and cell c cannot pick it up or there is 100 stories as to where my phone is. what an inconvenience simply because ram couldn't do their job properly. Who must sort this out now?