Poor, poor, poor service, lies, no action and disinterest!!!

On the 30/08/2021 I ordered a sim card from Rain and on 01/09/2021 received an SMS at 07:23 confirming that delivery would be made on 01/09/2021. That very same morning I contacted at just after 08:00 to advise that I would not be home and re scheduled delivery to 02/09/2021. At around 15:30 on 01/09/2021 I received a call from the security gate at our complex to advise me that RAM were /the to deliver my parcel. I requested to speak to the delivery person, Mitch and advised that I called RAM that morning and arranged a delivery for 02/09/2021. I confirmed with Mitch if they would definitely deliver on 02/09/2021 and he assured me that they would. On the 02/09/2021 I decided to contact RAM to confirm delivery and the first person I spoke to advised me that delivery would take place on 03/09/2021 as my query was resolved on the 02/09/2021. I told the person that I had arranged for the 02/09/2021 but she insisted that they would deliver on 03/09/2021. I requested to speak to a team leader and she placed me on hold for close to 10 minutes and I dropped the call. I called again a second time and asked for a team leader and was again placed on hold and re routed to the switch board and then spoke to a third person who advised me that the person I spoke to on the morning of the 01/09/2021 did not even bother to update the system or re schedule my delivery. The service I received from RAM is pathetic and their staff members showed absolutely no interest in assisting. I am shocked that Rain would settle for a vendor with such poor service!!!T