VM
Veronica M
1 reviews | Active since Apr 2024
03 Oct 2024, 04:21
Poor poor poor service
I’ve been waiting for my order now for over 7 days excluding the weekends. They received my parcel on the 26th & it was supposed to be delivered on the 1st of October but it is still with them. They are the worst courier company ever. And this is not the first time they are doing this to me. I wish all the companies that uses them for delivery could cancel their contracts with them. Today marks 8 days since I’m still waiting for my parcel. They deserve 0 stars. Worst delivery company I’ve ever met. 🚮🚮🚮
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
03 Oct 2024, 12:45Dear Veronica Mtshali,
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery , we will ensure this is delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply03 Oct 2024, 12:45
Official
Dear Veronica Mtshali,
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery , we will ensure this is delivered successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
VM
Veronica M's updateReviewer Update
03 Oct 2024, 19:26I waited & wanted for my parcel to be delivered today but still it did not arrive. I called your head office twice they even called the driver & he **** and said he will deliver my parcel today while he knew that he is not going to deliver it. You definitely the worst courier company ever. All the stores that still use your company are definitely loosing customers because of your company. I regret passing paths with your company. Your service is very bad.
VM
Veronica M's update03 Oct 2024, 19:26
Reviewer Update
I waited & wanted for my parcel to be delivered today but still it did not arrive. I called your head office twice they even called the driver & he **** and said he will deliver my parcel today while he knew that he is not going to deliver it. You definitely the worst courier company ever. All the stores that still use your company are definitely loosing customers because of your company. I regret passing paths with your company. Your service is very bad.
Ram Hand To Hand Couriers's replyOfficial
04 Oct 2024, 08:39We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Once again we humbly apologize and appreciate your patience and understanding.
Ram Hand To Hand Couriers's reply04 Oct 2024, 08:39
Official
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Once again we humbly apologize and appreciate your patience and understanding.
VM
Veronica M's updateReviewer Update
04 Oct 2024, 09:17Guess what I called again just now & your call centre agent dropped my call. My parcel is not delivered 5 days later. You know what I’m reporting this to the ombudsman ASAP. Your company, your agents & drivers are the worst people to ever work with. I don’t care what you have to do I want my parcel today. I’m going to post this on all the social media apps to ensure that people know about you & your poor service.
VM
Veronica M's update04 Oct 2024, 09:17
Reviewer Update
Guess what I called again just now & your call centre agent dropped my call. My parcel is not delivered 5 days later. You know what I’m reporting this to the ombudsman ASAP. Your company, your agents & drivers are the worst people to ever work with. I don’t care what you have to do I want my parcel today. I’m going to post this on all the social media apps to ensure that people know about you & your poor service.