Poor, Pathetic, dishonesty from RAM drivers

Highly disappointed and disgusted with the service received from RAM. i placed an order with my service provider 2 weeks ago. i then received correspondence from RAM that my parcel was out on delivery of which i then made myself available to receive it at home. On the day of delivery, the driver calls me to confirm my address of which i confirm with him, he then starts ranting that it is not his area of delivery and that he does not know the area. How is that my problem? He then says that he is very busy with deliveries on the route that he is designated to work in but will find time during the day to bring my parcel to me, i continue communicating with him throughout the day to follow up on my delivery. i am literally at his mercy as if i don't have other things to do. Later that afternoon i receive a message from RAM saying "could not delivery as they couldnot get a hold of me" which is total *******. i had the driver's number and i called him several times to check where he is. Nevertheless i opted on the whatsapp automated message for a second attempt. Two days later, i receive another message from RAM that my parcel is out for delivery. i wait patiently for the delivery and then receive a call from another driver checking to see if i am at home. i confirm that i am at home and he says he has my parcel he is on his way to me. 15 minutes later, i receive a call from my estate security to grant RAM access to deliver my parcel. i let the driver in. 15 minutes has passed , no one arrives at my door. I decide to take a drive to see where the driver is. i then find him a street away at another customer. i stop my car and ask him where is my parcel as i granted you access but here you are at someone else house using my access. He advises that he has my parcel and is coming to me next. 10 minutes later he arrives at my home, i go out with my id book to get my parcel from him, he then says he doesnot have my parcel, he thinks he gave it to another driver. i am livid at this point. How do you come into my estate on the pretense that you have my parcel, use my access to go to other customers and then you don't have my parcel. by me granting access, i have put other residents at risk should something have gone wrong. He then assures me that he is going to RAM offices and will be back before 5pm with my parcel. 5pm came and went, and my parcel was not delivered to me. The same evening i receive a message from RAM. "unable to deliver as client didnot have an id document" , another blatant lie, my helper was with me when i had my green SA ID book in my hand. Why the dishonesty from the drivers because they can't do their jobs?. i have complained to my service provider who assured me that they are going to escalate the matter as this has been happening often. i advised the service provider that if they continue to use RAM, they are going to loose customers. it's almost 2 weeks, still waiting for my parcel.!!!! if i don't receive it in the next day or 2, i am cancelling my order and will go where my business is valued. Further, RAM's customer care line, you can never get hold of anyone, or you are on the line for an hr and more only to get cut off. if you can't cope with supply and demand, then close your business but don't subject honest people to your inefficiency!!!!!!!!!!!!!!