Poor management and oversight

Ram's internal processes are awful. They came to pick up something from me and they want a waybill. I work from home and do not own a printer, but now I must go to a store and pay to print a waybill? I have used courier guy multiple times and they do not ask for this, they are happy with you just writing the waybill number on the packet. I asked the driver why they can't print it... apparently they don't have printers?? Are you kidding me. He said it will get lost, even if I write the waybill number on the package. How bad is the management and oversight here. You guys are useless.