Poor delivery service

Poor service I was expecting a delivery received an email and sms to confirm that my delivery is out I put my work address because I knew by the time they deliver I will be at work to my surprise after the whole day of waiting I receive a call from an agent saying my delivery is back at their hub as the driver said the business is closed how can I put my work address if we closed mind you the delivery guy never even called to say he has arrived tried calling their contact centre but still never received any help the only they only told me is that they will check if the guy can come back,I requested they check the guys map if he even came to my workplace I was told excuses about operations this and that I’m honestly not happy of the **** service I was given.