Poor Delivery service

An item was expected for delivery on Tuesday, 10 Sept 24. RAM Couriers failed to record the correct delivery address and did not deliver citing incorrect delivery address on waybill. I contacted the helpdesk telephonically and by email and re-submitted the delivery details. Please note that there has been no delivery as at now.

Customer service is poor, with no updates and feedback being given.

Feedback from the Customer Support Manager, without an apology for getting the delivery wrong and delayed : Good day Sanjay,

Kindly note our warehouse is based in Isando the parcel is going to be delivered today to ENSTRA PAPER in Springs as per your request.

Rethabile Moroeyane Customer Service Manager Customer Service