Poor Delivery Service and Communication

Waited for and tracked a delivery that was detailed by RAM to arrive on Tuesday by COB.. Needless to say package did not arrive by 5pm

I called them to find out what the issue was and when I'd get my order, to which a very friendly lady by the name of "Nervashni" (sp) told me that the delivery person was running late and would arrive at my office building in Houghton JHB at 5:30pm.. I waited outside from 5pm till 6:15pm to no avail..

This morning (Wednesday) I called in to find out why my package had not been delivered and what is being done about the terrible service, to which a different lady who's name I've forgotten expressed to me that my order was out for delivery (which sent chills down my spine from a repeat of yesterday happening today) and that RAM would first deal with "Priory Orders" THEN get to ours in the peasant section..

I just want to know how is it that such a big company doesn't consider packages that weren't delivered on time IMMEDIATE PRIOTY because we expect them to keep their promise of quality service.. I recieved ZERO notification beyond a grey line on the tracker that said that they tried to deliver at 6:55pm and the business was closed, which is a FAT LIE, because we often recieve late packages at our security guard house here at my office and our reliable security didn't see any delivery service all night when I'd asked him this morning..

When I ask to complain to RAM on the phone, they tell me that the person who deals with complaints "Warren" (sp) was too busy and couldn't talk to me, I would have to settle with "an email was sent to him and he'll call you back).. I was also told that there will be no evidence of my complaint provided, I'd simply have to deal with the verbal confirmation..

Incredibly disappointed in RAM and my tracking number was SHEL03-***8 if they want to contact me