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Anton K

1 reviews | Active since Jul 2015

04 Mar 2019, 09:22

Poor Customer Service to Resolve Delivery Issue

I received a message from RAM on Friday 1 March 2019, that my order was going to be delivered. Unfortunately Vodacom provided RAM with the incorrect contact number and the incomplete address (which I am dealing with separately). However, as soon as I noticed this I proceeded to contact RAM to have my contact number and delivery address updated.

According to the contact centre, the tried to contact the driver but he never answered. I was assured only at 16:45 on Friday afternoon my delivery would come on Monday 4 March 2019. I have tried to call the contact centre and have been waiting to speak to someone for over 30minutes. In addition I tried calling the Cape Town office directly and the phone is answered and put down immediately.

This really is appalling and I have no idea about the status on when my delivery will come. I also have no received any further updates by tracking my RAM parcel today.

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply04 Mar 2019, 09:55
Official
 Good day,  We do apologize for all inconveniences caused. This will be investigated and we will contact you directly for all delivery details Thank you Warm regards 


AK
Anton K's update05 Mar 2019, 07:19
Reviewer Update
So I never received a phone call from any body yesterday to confirm delivery details. I had to revert to talking to someone online on your website because once again I was on hold at your call centre and then the line just dropped. I was informed it would be delivered today. I would appreciate if this can please be confirmed and someone calls me first thing this morning.