Poor Customer Service, Failure of Delivery

I placed an order with Vodacom on Friday, 23 November 2018, Vodacom confirmed the order with be delivered on Monday, 26 November 2018. After calling Ram's call center, I wanted to confirm the delivery address, and if incorrect I wanted them to change it as it is the 5th day without my parcel. After explaining to two different call center agents that the delivery address was confirmed with vodacom as Ram has failed to deliver, I was told that 'its not the process'.

First off, this is not my first issue I've had with RAM. When ever you ask to speak to a supervisor they always in a meeting and after a few minutes they'll end the call.

There seems to be a major breakdown in communication from both RAM and Vodacom. It is RAM's responsibility to confirm the delivery address with Vodacom and the customer prior to delivery. As the customer I am very annoyed at doing their work for them by wasting time in confirming the delivery address.

As it stands, it seems it doesn't look like I will even get my parcel.

Sort this out!!!