Poor Customer Service Delivery and Delayed Package

Since the 24th of March 2023 I have been waiting for my package to be delivered to my address and yet today I have not received anything. Checking the tracking of the parcel it also stated that it should've been delivered after 7pm on the 27th of March 2023 however the driver never made contact with myself.

After calling the customer service department on Monday and Tuesday and spending R200 on airtime to get through to someone they couldn't assist me even with changing the address from 69 Lugmag Avenue Kensington Cape Town 7405 to Bowmans Building, 22 Bree Street, 10th Floor, Mobicred, Cape Town, 8001.

The customer service agents didn't even also bothered to call back to complete the change of delivery address.

The Tracking Number is: EMER01-***4.

I want RAM Hand to Hand Couriers to compensate me for this long delay and for calling everyday.

Also I will not recommend anyone to use them because of poor service delivery, rather make of DSV, FASTWAY COURIERS & THE COURIER GUY