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YSM Y
1 reviews | Active since Jun 2017
23 Jul 2020, 11:13
Poor Customer Service
Really bad service from RAM. I have not yet received my delivery from 17 July due to my number being captured incorrectly. Furthermore, I have received the worst service from the help desk with generic answers and seemingly no ability to use logic in resolving an issue. Our business was actually considering RAM for our IT equipment but why would we want any of our staff to have the same experience and frustration?
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
23 Jul 2020, 11:54Good day,
Please accept our apologies for the delay in delivery . We will contact you directly to obtain your delivery details and assist you accordingly.
Thank you
Ram team.
Please accept our apologies for the delay in delivery . We will contact you directly to obtain your delivery details and assist you accordingly.
Thank you
Ram team.
Ram Hand To Hand Couriers's reply23 Jul 2020, 11:54
Official
Good day,
Please accept our apologies for the delay in delivery . We will contact you directly to obtain your delivery details and assist you accordingly.
Thank you
Ram team.
Please accept our apologies for the delay in delivery . We will contact you directly to obtain your delivery details and assist you accordingly.
Thank you
Ram team.
YY
YSM Y's updateReviewer Update
24 Jul 2020, 08:57The above is a lie. I have been ignored the entire day. More than 6 attempts on hold for 5 minutes at a time and no answer at your call centre. I have it in writing that my parcel was out foe delivery on Wednesday. That was clearly a lie as I still do not have it. At this point I don't know what to do further. No feedback no parcel I will just publish all my email correspondence on here so people can see how Ram operates. Vodacom must be losing business because of using you guys.
YY
YSM Y's update24 Jul 2020, 08:57
Reviewer Update
The above is a lie. I have been ignored the entire day. More than 6 attempts on hold for 5 minutes at a time and no answer at your call centre. I have it in writing that my parcel was out foe delivery on Wednesday. That was clearly a lie as I still do not have it. At this point I don't know what to do further. No feedback no parcel I will just publish all my email correspondence on here so people can see how Ram operates. Vodacom must be losing business because of using you guys.