1 reviews | Active since Jun 2020
Poor Customer Service and Lying Agents
I am so disappointed by the pathetic service from RAM, I do understand that it is Black Friday and there is a higher chance of delays however I have placed multiple orders, and received parcels via Courier guy, Dawn Wing, DPD laser and Aramex, and I have not experienced anything like this! I received an email confirming that my order is en route and will be delivered on or before 2 December, the last tracking was on Saturday morning stating that the parcel arrived in Isando and then it is en route from Isando to Isando, since then, no update, so I followed up this morning and the first agent (Jacob) I spoke to advised that there is a delay and the order hasn't arrived at the dispatch hub so the order will only be delivered tomorrow, which I found weird as the tracking said it did reach Isando, so I followed up again with someone else, (Raheed) who told me that the parcel has arrived and he will send a request for it to be delivered today, but cannot promise anything, so I requested that the tracking atleast be updated so I know when to expect delivery, he said that if it is not updated by 1:30 I should follow up, so I did because obviously there was no feedback, I then spoke to Rethabile who told me the order is still in transit! What a joke! So every person I spoke to told me something different, now I feel like I can't trust what anyone is saying, I told Rethabile that I was told that the order has arrived, she then told me, that it is peak season and they cannot promise delivery! Up till now, there is no feedback on when I will be receiving my order, everyone keeps telling me that I should expect delays, which I can understand, but what no one seems to understand is the issue is the lack of feedback as well as the different feedback, at this point I'm not sure if my parcel is lost and the agents are lying to me, I have absolutely no trust in them and their poor customer service, never want to deal with them again
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Thank you for your response, this is two days after your response and I have still received no feedback, the level of service I have received is actually insulting. The promised date from the supplier is tomorrow, and I expect my order tomorrow and I am requesting that you please put some pressure on your hub to get my order out tomorrow. I also feel that your stuff either do not understand why I am so frustrated or they just do not care so I am going to explain it to you.
Firstly, I received an email stating that the order would be delivered on or before 02 December 2024, however on 02/12, I see that the tracking has not been updated since Saturday morning and the tracking also shows that the order arrived at the dispatch hub, and then 2 hours later, shows that the parcel has left the hub and the status has gone back to await parcel at dispatch hub, to start of with, this already seems worryihg, then when I follow up with your agents I get told something different every time, this leads me to believe that there is an issue with my parcel and RAM is being dishonest with me, I eventually get told yesterday via email that the parcel is there and it will be dispatched as soon as possible, now as I have said, I completely understand that delays do happen HOWEVER, I feel that it is common decency to inform the client that the parcel will not be delivered on the promised date and a new date should be given as clients have to make themselves available to collect the parcels, but nothing was said to me, I had to follow up, then I am being told different information and up till now, the tracking still says that the parcel is not at the hub, this has made this such a stressful, horrible experience and I feel that RAM really does not give a damn about their clients, I expect a resolution tomorrow otherwise I will request that my order be refunded from your customer
Thank you for your response, this is two days after your response and I have still received no feedback, the level of service I have received is actually insulting. The promised date from the supplier is tomorrow, and I expect my order tomorrow and I am requesting that you please put some pressure on your hub to get my order out tomorrow. I also feel that your stuff either do not understand why I am so frustrated or they just do not care so I am going to explain it to you.
Firstly, I received an email stating that the order would be delivered on or before 02 December 2024, however on 02/12, I see that the tracking has not been updated since Saturday morning and the tracking also shows that the order arrived at the dispatch hub, and then 2 hours later, shows that the parcel has left the hub and the status has gone back to await parcel at dispatch hub, to start of with, this already seems worryihg, then when I follow up with your agents I get told something different every time, this leads me to believe that there is an issue with my parcel and RAM is being dishonest with me, I eventually get told yesterday via email that the parcel is there and it will be dispatched as soon as possible, now as I have said, I completely understand that delays do happen HOWEVER, I feel that it is common decency to inform the client that the parcel will not be delivered on the promised date and a new date should be given as clients have to make themselves available to collect the parcels, but nothing was said to me, I had to follow up, then I am being told different information and up till now, the tracking still says that the parcel is not at the hub, this has made this such a stressful, horrible experience and I feel that RAM really does not give a damn about their clients, I expect a resolution tomorrow otherwise I will request that my order be refunded from your customer