Poor customer service and lies

on the 31st August 2021 at about 7:55 I received an sms from RAM stating that my parcel is out for delivery and that I should expect delivery between 08:00 and 17:00. I waited the whole day and just before 17:00 I took it upon myself to contact them to find out how far their driver is. My call was taken by Tshegofatso who assured me that my parcel was still on route and will be delivered to me still. At 17:20 I decided to call them again as I could see that I needed to leave for a parents meeting to my son's school. This time my call was taken by a guy who said he was escalating the matter for me and gave me a call back at 17:36 to inform me that the vehicle carrying my Parcel was Hijacked. I asked him why I was not notified atleast by sms that my parcel was not going to be delivered due to the hijacking and he said he is sorry and that I will be hearing from the Service Provider that had sent my parcel through them. To my surprise now I just received an sms stating that my parcel is out for delivery today. Now my question is, Is RAM trying to tell me that they only became aware of the "hijacking" only when I called in the second time to ask where my parcel was and if this hijack did indeed take place why am I getting a message now stating that my parcel is out on delivery today? I really do not know why Service Providers are still using RAM when they toy around with their customers the way they do. I do not know who you plan on finding today as I am not available as I stating to your call center agents. I work 12 hours in an emergency environment and will be on duty for the next three days. Please fix this mess and don't even dare to inconvenience me while at it