Poor Customer Service and Late Delivery

Vodacom has an agreement with its customers that if you upgrade on-line before 12:00 you get next day delivery from RAM.

My upgrade was successful with Vodacom on Thursday, 11th January 2018 before 12:00, so I was supposed to get next day delivery from RAM on Friday, 12th January 2018. On Friday, I received no communication from Vodacom or RAM to indicate that a parcel will be delivered to me.

Monday, 15th January 2018, I received an email and sms from RAM stating that my parcel is out for delivery and I can track the progress online. For the whole day, the progress stayed on email and sms confirmation sent, that was it.

I tried phoning RAM several times (11:30, 12:40, 13:43 and 14:13) so that I could arrange for a time, but there was no answer, I also sent an email, with no response.

This morning, 16th January 2018, I tried phoning RAM again at 08:04, but again, no answer! When I checked my tracking on their website it said that at 18:13 the delivery man phoned, and could not gain access to our building. RAM clearly states their office hours are from 08:00 – 17:00. And I did not receive a phone call.

I then phoned Vodacom to express my disappointment. I explained my problem to her, and she just said, it is no longer Vodacom’s problem as they did their part and I must sort it out with RAM she can do nothing to help me and I must phone RAM. Vodacom tried to put me through, and after about 15 minutes someone from RAM FINALLY answered.

I spoke to Bussi from RAM, I asked her when I can expect my parcel and what time. She then informed me that my parcel will not be going out for delivery. That is unacceptable! She then assisted me to send out the parcel for delivery today.

I am truly very disappointed with the level of service I have received, from RAM, and it is unacceptable.

You have no customer service and lie when you say you tried phoning your customers for delivery. I personally will never make use of your courier services.

By the way, I am still waiting for my delivery!