Poor customer service and delayed deliveries

I was expecting a parcel. I received an sms advising that it would be delivered before 5pm today. At around 2pm the driver called as he could not find my address (which was clearly TYPED when the order was placed) I gave him directions and stated the location MULTIPLE times on the call, they still could not find my location. 3 calls later and they finally realised that they were in a completely different suburb. I was then told no they now will not deliver it today as it is too late and they have already gone too far away from the area where the Correct address was, they say it will be delivered tomorrow. When I advised there would not be any one at the delivery address to receive the parcel tomorrow I was told that they would try to make a plan and that they would get back to me to advise. I received one call to confirm my address and thereafter nothing else. Still waiting for them to get back to me and still no parcel.