1 reviews | Active since Apr 2018
Poor customer service
Poor customer service
I am writing to formally lodge a complaint regarding the poor service I have received from RAM Couriers in relation to my recent Cell C order. Monday Morning: I received an SMS from RAM stating that my delivery would take place the same day. By 17h00, no delivery had occurred. At 17h05, I received a call from the driver stating they were at a nearby mall. I advised that I could be home by 17h30. The drivers refused to wait and said they would deliver on Tuesday. I even offered to meet them at their next stop, but they insisted it must be delivered to my home address.
Monday, 18h00: I called and spoke to Mariana, who assured me the matter was escalated and delivery would take place on Tuesday.
Tuesday, 9h05: I called again and spoke to a male consultant who confirmed I was not at fault, promised constant updates, and assured delivery for today.
Tuesday, 14h20: I called once more and spoke to Tshego, who was unhelpful and dismissive. She claimed there was no record of my earlier call and, when I expressed my dissatisfaction, she ended the call abruptly without a goodbye.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
parcel will b e dispatched tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
parcel will b e dispatched tomorrow
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.