Poor customer service

Your service is very poor in my whole life of shopping online I’ve never been so disappointed I called you guys 3 times every time I called non of those calls have been to good use the first consultant I spelled to did *** with my package the second one tried by all means to make sure I get my parcel however your stup driver did not answer his phone and what’s the use of having a stupid cell phone if you not going to answer it then I called in again and spoke to LEBOGANG on Monday she promised to update my details and the stupid parcel that was meant to be delivered on Friday will be delivered on Tuesday come Tuesday no parcel instead I’m receiving a stupid message stating the delivery failed called in again on Tuesday arround 2PM spoke to KGOMOTSO AND HER STUPID manager KWENAN who did nothing and was very Rude did not even try and call the driver and find out if he can attempt to deliver the parcel all he did was to just tell me we will listen to the call the give the consultant a warning what does that have to do with my parcel after she gets a warning am I gonna get my parcel cause since you need me to teach you on how to do your job you should have called the driver not tell me about your stupid warning you did not even see the need to apologise all you did was to tell me you will give a warning to the consultant maybe you all need to go back to training and re do your training