POOR CUSTOMER SERVICE!!!!

This is by far the worst courier service ever!!! I still don’t understand why FNB uses them for deliveries. The drivers called me to tell me that my package is with them, I went to them and was told that I won’t be able to receive my package because the delivery address was written 237 instead of 238. I told them that my ID will confirm that they have given it to the right recipient but they still didn’t seem to comprehend the logic I was trying to instil in them. Even the customer care agent I spoke to couldn’t assist me with this. Terrible customer service I am beyond ****ed and don’t look forward to them coming to my place ever again.