Poor customer service

I was surprised with the terrible service until I read other reviews here.

Despite then having the parcel and my contact numbers they failed to deliver and the the tracking says couldn't contact client. The following 2 days I contacted customer services twice per day and was told they would contact me to arrange delivery. Despite not contacting me they again said failed to deliver. Now when calling they finally put me through to the cape town office... Except that no one is available and the phone lines just hang.

So no parcel, no customer service. Terrible company, would not recommend