Poor customer service

Poor customer service from the Ram driver.I waited all day at my house for my parcel to be delivered and when I tried to track the delivery on the status around 16:30 I saw a note made at 16:20 stating that delivery was attempted and failed. I called the call centre to get more details around this note as my phone has been on the whole day and never left home. The consultant advised me that the driver attempted to deliver but failed. I then asked to be connected with the driver which was done. The explanation that I got from her is that she was at my house and attempted to call me and the phone was not getting through. She then promised to come back after she has completed to do her deliveries in Wigwam which is not far from my house and she further gave me her contact numbers to send me a WhatsApp in case she fails to get hold of me again. I waited and waited and waited and decided to send her a text message to follow up. No response was received from the text message so I further decided to call which was now at 19:20 and my calls went unanswered. When I went to check the delivery status new updates states that delivery was attempted again at 19:39 and failed. I then decided to review my cameras to check if the driver was really at my house in two occasions and no trace of the driver on my footage. Clearly the driver is manipulating the system to make it look like she was at the delivery address whereas that is not the case. I need the parcel to be delivered at my house first thing tomorrow morning at 8 failure of which I will escalate this matter to Standard Bank