TS
Tiaan S
1 reviews | Active since Dec 2024
09 Jan 2026, 12:46
Poor Courier Service Received
The only courier company that does not phone, or advise on estimated time of arrival for delivery. Came to drop off parcel at my address four times, without notice, call and outside of business hours only to send my parcel back to sender.
Whatsapp system does not take you to a live agent as claimed, always says "this chat has reached its time limit". When you call them you wait for more than average 12 minutes - Called them more than 3 times.
Given them delivery instructions for the third time now. Still don't know when they coming. One can only hope.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
09 Jan 2026, 12:53Dear Dear Tiaan
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply09 Jan 2026, 12:53
Official
Dear Dear Tiaan
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,