Poor communication on RAM website leading to delivery delays and holiday frustration

I am extremely disappointed with the lack of transparency on the RAM Hand-To-Hand Couriers website regarding address changes. I am expecting a parcel from Aldo . I attempted to update my delivery address on the RAM platform, unaware that doing so triggers a mandatory 48-hour security hold and requires manual "sender approval." There was absolutely no warning on the website that this would happen. Had I been warned, I never would have made the change. Even after requesting to revert to the original address—which was already verified by the sender—RAM is still insisting on a 48-hour delay for "approval." I am leaving for my holiday tomorrow and now face the high probability of missing my delivery because of a workflow that wasn't explained to me. I have contacted the agent via WhatsApp, but they have been unable to escalate this to allow for a same-day delivery, and when you get transferred to an agent they see your query and disconnect from the chat and ignore it. RAM needs to update their website to warn customers of these delays before they hit "submit," and they should have a faster way to revert to an original, pre-verified address in urgent situations.