Poor Communication and Bad service

1 failed attempt at picking up a parcel(Tuesday) - i had a printed copy of my ID and Drivers + proof of Residents and was told that i cannot be helped. I called the contact center to make arrangements to have the parcel re-delivered and have my ID.

(Wednesday)I called and was called by the contact center and a date for delivery was agreed upon which was Monday. I received an sms the next 2 days with no courier arriving and I did not question as I had my ID and i had already arranged for Monday. I called again on Monday to confirm if i would receive my parcel and was told to wait for tomorrow. Today - Tuesday i am told the item has been sent back to the Sender and i should query with them as there have been 3 failed attempts at the delivery. I am highly disappointed in the treatment i have received.