Poor client services

There is something wrong with the service delivery from these drivers, this guy calls me i miss the call and i revert back to him hardly 3 mins later and he rudely tells me that my parcels dont have a clear address when the text i got notifying me they were out for delivery have the address and furthure says he has already left my office park he will see when he can deliver. IM SO IRRITATED TO SAY THE LEAST