Poor All round service

App**** for a contract with Rain and they attempted delivery yesterday didn't have my original Identity document but certified copy of it I thought my identity was misplaced. However the delivery guy stated I should contact the company I took out the contract to which I did and was told they escalated to RAM. Before I go further I called the customer service line over 10 times and the call wasn't dropped it was cut on purpose I was an ex MTN employee. I did manage to find my ID book and called the call center to update the delivery address to my work address as I took time off especially to accept the delivery the lady said she was updating it while on the phone and I asked her how would I know that the address has been updated she said that she doing it as we speak. This morning called in just to confirm if the address had really been changed. And as expected it wasn't and delivery won't happen again because they don't have any answers. Offered to pick it up and she refused. The call centre staff have a bad attitude but im assuming the management are just as bad im sure they have a system in place for dropped calls. They are absolutely rude and behave like they are doing me a favor for a job that they are getting paid to do pathetic customer service s****s