Please get your delivery communication into the 21st century!

I recently had an incredibly frustrating experience with RAM Couriers that highlighted serious flaws in their delivery system. I received a notification that my parcel was out for delivery, but when I asked for an estimated time of arrival (ETA), I was told that they no longer provide ETAs and that I would have to wait from 8 am to 5 pm for delivery. This left me with no option but to block off an entire day of my time, unsure when my parcel would actually arrive.

What’s most disappointing is that in today’s digital world, where even food delivery services like Uber Eats can provide live updates on the location of your order, a reputable courier service handling high-value items like mine can’t do the same. The expectation that customers should just sit around all day, hoping their parcel will arrive at some point within a 9-hour window, is both inefficient and incredibly inconvenient.

For a company like RAM Couriers, which prides itself on being a trusted service, this system feels outdated and out of touch. It's clear that RAM should invest in more modern technology, like live tracking or better communication, to give customers a more transparent and reliable experience. This lack of basic customer service is frustrating and, frankly, unacceptable. I sincerely hope they listen to feedback and make the necessary improvements to avoid wasting customers' time in the future.