Please do not use this company!! Pathetic service 😩

My delivery with tracking number A*** was meant to be delivered today. Initially, it was scheduled for Friday, but Vodacom had to contact RAM to correct the delivery address, which delayed it.

On Friday, I phoned RAM to ensure everything was in place for today’s delivery, only to be told that Vodacom’s after-sales team still needed to approve it. I then called Vodacom to get that approval done.

This morning, when I called RAM again, I was told that my phone number was missing from the details and that my parcel would be sent back to the hub. This is unacceptable. The agent who corrected my address should have ensured all the details were complete and accurate. Instead, I am now being inconvenienced because of RAM’s repeated errors.

To make matters worse, when I requested to speak to a manager, the agent was unable to put me through to a supervisor or anyone in authority who could assist in resolving this matter immediately.

I find this level of service completely unacceptable and would caution others to think twice before using RAM for their deliveries.