Plead

 Dear Katlego Ramela

Thank you for contacting us and for providing your reference number.
Your request to expedite the delivery of your parcel (***) has been noted. We will escalate this matter to the relevant operations team and the responsible branch to prioritise the shipment and assist with arranging delivery as soon as possible.
Please note that while every effort will be made to have the parcel delivered by tomorrow, delivery timelines are subject to route scheduling and operational availability. A representative will review the shipment status and provide further feedback.
We appreciate your patience and will do our best to assist you.
Kind regards,