RT
Rigardo T
1 reviews | Active since Jul 2014
26 Jul 2024, 08:18
Picks up parcel then state never received
This is the 3rd time time this happens. They pickup a parcel and don't get proof of pickups. Since 22th parcel still shows not picked up and they have the parcel this is not acceptable. Bobshop don't want to pay my money out due to the neglecting with this company. They try make the user look like a lier while the driver remember clearly he picked the parcel up from me. The 3rd time this happens. Im not happy
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Ram Hand To Hand Couriers's replyOfficial
26 Jul 2024, 17:12Dear Omphile Monye
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Are you able to provide a tracking number so we can investigate further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Are you able to provide a tracking number so we can investigate further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply26 Jul 2024, 17:12
Official
Dear Omphile Monye
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Are you able to provide a tracking number so we can investigate further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Are you able to provide a tracking number so we can investigate further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.