Pick up the phone and speak to your customers

<p>I've recently had some trouble with my GPS watch where my strap broke. To my surprise I was told if I get hold of the manufacturer they would sort it out. This they did and I was so excited that my bad luck was reversed. They made arrangements for a new strap to be delivered to my work.</p> <p> </p> <p>This is where the amazing service ended!</p> <p>I missed the courier. I was in a meeting. Building reception emailed me that he was here but was going to come back later in the day. Three days later I call to confirm when he'll return but my package was shipped back to the supplier. Why was my package returned to sender if I was still waiting for the courier to deliver?</p> <p> </p> <p>Please understand that this process takes 2-3 weeks from start to finish. I now need to wait another 3 weeks for my item to be delivered, hopefully. This was a poor showing – all you needed to do was speak to me.</p> <p> </p> <p>Frustrated customer,</p>