Hellopeter
Share Your Experience
PT
Peter T

1 reviews | Active since Jul 2024

03 Jul 2024, 12:24

Peter Turvey

I had purchased something online, paid for delivery and was waiting for the delivery. I was sent tracking information and was waiting for the delivery. At ±04h00 in the morning of the delivery, I received a SMS that I owed a small amount of money, i.e >R20 before the delivery could happen. The SMS looked authentic in RAM branding and colours. Later on that morning I phoned the RAM call centre and the recorded message that informed callers of the **** messages that they might received asking for payment of additional fees and that it must be ignored. I then spoke to an operator and they told me to obviously ignore and that they would report it to management. It must be noted that RAM ARE AWARE OF THIS ****. Thereafter I penned an email to RAM Couriers about this issue and this is what they said "Good day Peter, We are aware of the issue and this has affected most of the courier companies in the country as I have also received a message like this before from different courier company. The matter is being attended to by our IT department and our Risk team to get to the bottom of it." I phoned this person @ RAM and he basically said that all couriers companies have this issue. I have subsequently received more SMSs about monies owed to RAM. Anyway it is obviously an inside job as the SMS was timed before a RAM delivery and really after taking time out to inform them of the issue it is very obvious that RAM are not interested in fixing their data breaches and ****s! What a poor show!

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Replies (1)
PT
Peter T's update03 Jul 2024, 14:32
Reviewer Update
Unfortunately I do not agree with your explanation. I have previously never had any interactions with RAM Couriers until this online transaction and therefore RAM Couriers had no way of knowing my contact details. I have completed many transactions with many online stores and never have I received a message similar to this or any other phishing exercise. Just so that you are aware I understood exactly that it was ***** immediately when it arrived. So if your explanation is correct and it was not a data breach or an inside job at RAM Couriers, just how did my contact details arrive in the wrong hands but not only that, just how did the information get into the wrong hands about my pending delivery, of that day, which I was expecting from RAM Couriers. If I was not expecting a RAM delivery then obviously you explanation could be correct, but it is very co-incidental that the two co-existed at the same time, i.e. my mobile number and a delivery. If it was a phishing exercise then they would have only my contact details but then how would the delivery information happen? Surely only RAM has both? The biggest issue here is that the PROBLEM IS KNOWN TO RAM COURIERS AND YOU ARE AWARE THAT THERE ARE *****STERS TRYING TO DE***** YOUR CUSTOMERS, HOWEVER, you have done very little to warn your customers but rather they have to phone you to find out! I suggested in my email to you that it would be appropriate action (since you are aware of these attacks) to send an email or a WhatsApp or a SMS to your customers who are about to receive deliveries AND WARN THEM OF THE POTENTIAL issue/risk! That is appropriate action. By placing this issue on Hellopeter, I have actually done more to inform your customers of this potential issue than RAM has! If you want to take this further please do a search on my name in your IT Dept and you will see the detailed emails that I shared with your company in trying to assist. I was disappointed in the response I received. Anyway, I was motivated today since a friend shared this exact same RAM issue with me on WhatsApp and I realised that you have done nothing or very little to stop these activities.