Pathetic, Untruthful, Defensive

Worst Company to to deal with, bunch of untruthful staff as it's time to knock of for the day they found an excuse to say there scan device is not working but the driver will deliver , they made us wait until 7pm with no further communication and then return to the hub and logging non delivery due to documents not available how convenient is this when it's almost 5pm I guess they cannot prove to me that there device was not working it's my word against there word , and the customer service on a Saturday is the height of defence full of excuses every question I had was a defensive in there favour . The Durban Hub to be specific.. just be truthful and say they cannot make a delivery because it's time to knock off duty don't don't blame the customer for not having documentation I want to see there response