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Mathapelo M

1 reviews | Active since Oct 2013

07 Dec 2024, 11:50

Pathetic Service that does not have the client in mind.....

@Ram Hand to Hand Courier.... I have never heard nor seen such a disgusting behavior

I am waiting for a parcel, which you promised to have been delivered yesterday as per your what's APP UPDATE LINE

"Delivery will be done on or before: Friday, 06 Dec 2024 05:00 PM

Documents required on delivery: Paperless Delivery (No waybill)"

Friday, you did not pitch, I call no answer Saturday I call they tell me there is a delay, OK, I offer to come get my parcel at Isando, they say No... So you are willing to give the worst client expirience just for me to get it next week, YET MY EVENT IS TONIGHT!!!!!!!!!

SATURDAY..... I AM CURRENTLY ON HOLD FOR 38 MINUTES ON A CALL AFTER I ASKED TO SPEAK TO A MANAGER.... AGENT SPOKE OVER ME.... DID NOT WANT TO HEAR WHAT I AM SAYING... ALL SHE KNEW HOW TO SAY WAS "WE ARE ONLY AGENTS HERE NO LEADER NO Manager" ....... HOW PATHETIC!!!!! CLEARLY SERVICE IS NOT A PRIORITY...

NEED A COURIER COMPANY NEVER GO TO RAM HAND TO HAND DELIVERY.....

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply07 Dec 2024, 11:53
Official
 Good day  Mathapelo 

 
I hope this message finds you well.  We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
 
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding.  We will deliver the parcel as soon as possible.

We do humbly apologise for delay caused . 

We will dispatch your parcel as soon as possible . 

Thank you 
Ram Management 
 
MM
Mathapelo M's update09 Dec 2024, 18:55
Reviewer Update
I am NOT MOVED by this generic response that YOU have been sending since 2022....

It's Monday, AFTER THE EVENT, YOU PROMISED TO DELIVER ASAP.....

NO TIME LINES
NO COMMITMENT
NO SENSE OF URGENCY TO GIVE ME A CURTESY CALL AFTER I EXPLICITLY VOICED OUT THE CONCERNS OVER THE CUSTOMER SERVICE EXPIRIENCE

YOU GUYS ARE PATHETIC...... NO ONE IN THIS COMPANY HAS THE SLIGHTEST IDEA OF WHAT THE WORD SERVICE MEANS.....

You can't even get a strategy to attend to the so called high volumes, FUNNY THAT LAST YEAR YOU WERE GIVING THE SAME RESPONSE....

" YOU ARE THE WORST"!