PATHETIC SERVICE - NOT UP TO DATE TECHNOLOGY ON CLIENT'S ACCOUNT

This company deserves a -5 star rating, of all the courier companies this is the worst company of them all. I did an upgrade with Vodacom sadly and unfortunately they had to appoint this s**ty company to deliver my device. The RAM team had a scanning device that scans ID/Passports when they do the delivery. Their device could not scan my passport, the team was at my place for almost an hour, they called their supervisors and IT technicians but still they could not resolve the issue. So after wasting all that time they decided that they had to leave with the parcel as if I was to blame for them to have a device / system that was not working as it is supposed to. The driver made me speak to Emma but still she could not assist. He also made me speak to a guy who advised the driver to press the panic button after I had told him that I was willing to wait for him to confirm with Vodacom if they should override the scanning requirement. (The phone was on loud speaker and they were speaking Sepedi... so I guess they assumed that I didn't understand the language as I was speaking to them in English) just for the record the driver told me that they normally encounter the scanner not being able to scan the ID/Passports issue.. I phoned Vodacom, told them the issue and they phoned RAM and they were advised that I did not have my original passport with me , hence they did not deliver the parcel, of which that was a lie. I wish ram could learn a few tricks from The Courier Guy especially with their Delivery PIN feature. I will never recommend RAM Couriers to even my worst enemies, all what they managed to do is waste my time and waiting for them to waste my time again whenever they decide to come with a working device. MY waybill number is K***.. Please Vodacom don't ever use this company ever again