Pathetic service! I want my damn parcel!

Pathetic service! Wasted my time, my money and my call minutes! *********** staff, extremely rude drivers! Why is this company in business? A parcel that was supposed to be delivered Thursday 3 March. I especially take the time off to be home to collect the parcel. I call numerous times to ensure that they are delivering, to which I am told the driver will call me before they get to the address which is standard company policy. No one arrives or calls. I call again, and they inform me that they "think" the vehicle has been hijacked and they will follow up with me. No follow up, u have to call again. They say they have my parcel and it will be delivered Friday 4 March. I call Friday morning and they say they will check status and call me back. No one calls. I call again. I speak to Suzette @ the call center, she assures me the delivery is out and makes 100% sure that the driver WILL CALL ME BEFORE REACHING ADDRESS, AS I NEED TO BE THERE AND IT WILL TAKE ME 5MINS TO DRIVE THERE. Again no driver calls. The driver pitches at the Address. Someone tells them that they are supposed to call me, to which the female replies she will not. He then calls me and tells me I say tell them to wait I'll be There in 5mins. The lady (I can hear her as I am on the phone) is irritable and says they will not. But the driver is saying he is aware that a special arrangement was made as they did not come on the date specified. They then drive off and immediately log the delivery as undeliverable. I call the call centre and the consultant says they cannot do anything and I say this is unacceptable. She then puts me on hold for 20 MINUTES and comes back to say she still hasn't spoken to the driver. I ask for a manager to speak to, to which she again puts me on hold, for 20MINUTES. THEN CUTS THE DAMN CALL! AND NOW IT'S 6PM AND IT'S CLOSED AND I MUST USE MY PETROL TO DRIVE BACK! PATHETIC! Tracking number: K***