Pathetic service from RAM Couriers

I did my online purchase with Vodacom on the 30/11/2019 and was then sent an email and sms with a waybil number to track my order, when I tracked my order it said it will be delivered on the 05/12/2019, till now, which is the 10/12/2019, I have not received my order, Ive been phoning their customer service number and speaking to such *********** and rude agents who lie to you that they putting you on hold to phone their drivers when another agent told me they dont have the function nor system to contact the drivers, only the dispatching offices can do that and the drivers dont even call you to when in the area but when you track your parcel it says they attempted to deliver, which is a blatant lie!!. I was inconvenienced to take a day off from work on the 05/12/2019 to recieve this parcel since I stay alone and it required my ID and I work shifts and again today on the 10/12/2019, had to take half day's leave from work because I recieved the sms stating it was for delivery today but still no delivery .. RAM is the worst courier company anyone has to deal with, pathetic customer care and terrible delivery service, you better off using the South African Post Office's services.