iS
insarf S
1 reviews | Active since Sept 2020
17 Sept 2020, 14:35
Pathetic service from RAM couriers
Worst service ever!
Got a call from RAM to ask if I had received my parcel from them being sent from FNB as the parcel was with a driver. 5days later no parcel and multiple calls to the head office that has been giving me the run around and not following through on their word and calling me back with feedback. Upon calling FNB, they made contact with RAM who informed them that my parcel would arrive on the 16/09/2020 and this was communicated to me via the FNB consultant. This did not happen! Again today (17/09/2020) called thrice to the head office on hold for 10mins plus at a time and received no real service from them as they could not solve this problem or offer a solution.
Helpful (0)
Replies (6)0
Replies (6)
Ram Hand To Hand Couriers's replyOfficial
17 Sept 2020, 17:08Good day.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience cause thereof.
The branch that has your parcel has been requested to contact you for delivery arrangements at the soonest possible time so that the parcel can be delivered, as promised.
We will follow-up intensely in order to ensure that you are assisted.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience cause thereof.
The branch that has your parcel has been requested to contact you for delivery arrangements at the soonest possible time so that the parcel can be delivered, as promised.
We will follow-up intensely in order to ensure that you are assisted.
Kind regards.
Ram Hand To Hand Couriers's reply17 Sept 2020, 17:08
Official
Good day.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience cause thereof.
The branch that has your parcel has been requested to contact you for delivery arrangements at the soonest possible time so that the parcel can be delivered, as promised.
We will follow-up intensely in order to ensure that you are assisted.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel and the inconvenience cause thereof.
The branch that has your parcel has been requested to contact you for delivery arrangements at the soonest possible time so that the parcel can be delivered, as promised.
We will follow-up intensely in order to ensure that you are assisted.
Kind regards.
iS
insarf S's updateReviewer Update
17 Sept 2020, 17:17Good day,
What is your definition of the soonest possible time? Your service agreement with myself and FNB is that my parcel should have been delivered within 3-5 working days. You have not delivered on this agreement!
In additional to this head office has again failed to update me on any progress. I will call tomorrow again and most definitely be given the same run around and consultants not following through on their word of calling me back and offering feedback.
This isn’t service nor is your genetic reply to complaints.
This service is pathetic, I will definitely discourage people from using your services.
What is your definition of the soonest possible time? Your service agreement with myself and FNB is that my parcel should have been delivered within 3-5 working days. You have not delivered on this agreement!
In additional to this head office has again failed to update me on any progress. I will call tomorrow again and most definitely be given the same run around and consultants not following through on their word of calling me back and offering feedback.
This isn’t service nor is your genetic reply to complaints.
This service is pathetic, I will definitely discourage people from using your services.
iS
insarf S's update17 Sept 2020, 17:17
Reviewer Update
Good day,
What is your definition of the soonest possible time? Your service agreement with myself and FNB is that my parcel should have been delivered within 3-5 working days. You have not delivered on this agreement!
In additional to this head office has again failed to update me on any progress. I will call tomorrow again and most definitely be given the same run around and consultants not following through on their word of calling me back and offering feedback.
This isn’t service nor is your genetic reply to complaints.
This service is pathetic, I will definitely discourage people from using your services.
What is your definition of the soonest possible time? Your service agreement with myself and FNB is that my parcel should have been delivered within 3-5 working days. You have not delivered on this agreement!
In additional to this head office has again failed to update me on any progress. I will call tomorrow again and most definitely be given the same run around and consultants not following through on their word of calling me back and offering feedback.
This isn’t service nor is your genetic reply to complaints.
This service is pathetic, I will definitely discourage people from using your services.
Ram Hand To Hand Couriers's replyOfficial
17 Sept 2020, 21:28You were inconvenienced by the delayed delivery of the parcel, undeniably so.
We have escalated the matter to the branch manager to resolve for a delivery. As soon as a corrective action is being taken tomorrow morning, we will contact you personally to ensure that you have been assisted.
We have escalated the matter to the branch manager to resolve for a delivery. As soon as a corrective action is being taken tomorrow morning, we will contact you personally to ensure that you have been assisted.
Ram Hand To Hand Couriers's reply17 Sept 2020, 21:28
Official
You were inconvenienced by the delayed delivery of the parcel, undeniably so.
We have escalated the matter to the branch manager to resolve for a delivery. As soon as a corrective action is being taken tomorrow morning, we will contact you personally to ensure that you have been assisted.
We have escalated the matter to the branch manager to resolve for a delivery. As soon as a corrective action is being taken tomorrow morning, we will contact you personally to ensure that you have been assisted.
Ram Hand To Hand Couriers's replyOfficial
18 Sept 2020, 11:10Good morning.
We have been advised by Digital Planet that you will have to re-order the parcel with them again.
We have been advised by Digital Planet that you will have to re-order the parcel with them again.
Ram Hand To Hand Couriers's reply18 Sept 2020, 11:10
Official
Good morning.
We have been advised by Digital Planet that you will have to re-order the parcel with them again.
We have been advised by Digital Planet that you will have to re-order the parcel with them again.
iS
insarf S's updateReviewer Update
18 Sept 2020, 12:37Why?
Where is my parcel?
extremely poor service that you even communicate this to me via this platform.
Why not give me call and explain what and why?
How can you even say RAM offers a service? this is beyond pathetic the rating on 1 is even too much for you guys.
I will never recommend but only discourage people from using RAM!
Where is my parcel?
extremely poor service that you even communicate this to me via this platform.
Why not give me call and explain what and why?
How can you even say RAM offers a service? this is beyond pathetic the rating on 1 is even too much for you guys.
I will never recommend but only discourage people from using RAM!
iS
insarf S's update18 Sept 2020, 12:37
Reviewer Update
Why?
Where is my parcel?
extremely poor service that you even communicate this to me via this platform.
Why not give me call and explain what and why?
How can you even say RAM offers a service? this is beyond pathetic the rating on 1 is even too much for you guys.
I will never recommend but only discourage people from using RAM!
Where is my parcel?
extremely poor service that you even communicate this to me via this platform.
Why not give me call and explain what and why?
How can you even say RAM offers a service? this is beyond pathetic the rating on 1 is even too much for you guys.
I will never recommend but only discourage people from using RAM!
iS
insarf S's updateReviewer Update
18 Sept 2020, 12:46Called RAM head office now and consultant saying my parcel can be delivered tomorrow? but here I am being told I am needed to reorder my product. What is going on? two conflicting messages from the same company. Terrible service!
iS
insarf S's update18 Sept 2020, 12:46
Reviewer Update
Called RAM head office now and consultant saying my parcel can be delivered tomorrow? but here I am being told I am needed to reorder my product. What is going on? two conflicting messages from the same company. Terrible service!