Pathetic Service from Ram Couriers

Absolutely pathetic service. Ordered items from the Shelflife online store with express delivery. I call Ram Couriers with the tracking number provided and the consultant states that the items would be delivered between 12:00 and 17:00, and the driver would call prior to delivery. Fast-forward to 16:30 and another 3 calls to Ram customer service, only to be told that the driver was unable to deliver. No call from the driver. Best of all, the consultant I spoke to suggested I meet the driver in a different area? Are you serious? How difficult is it to deliver to an office? Are you using maps drawn on your hands with a pen? You boast of your service record on your website but a quick look through Hellopeter and it’s a miracle that Ram is still in business. Apparently customer service stops dead at 17:00 and there are no managers or supervisors on call? Calls after that time are met with a prerecorded message saying you have “high call volumes”. With the state of your service the only way that’s true is that you are flooded with complaints. Many companies are losing their customers because of your pathetic service.