Pathetic service from ram couriers

Expected delivery +1 week ago, contacted the sender Hifi-Corp, who intern contacted ram only to be told that they failed to get in contact with receiver. I inturn called to be told that they didn't have any deliveries in the area and it's laying in their warehouse for over a week. I asked to speak to a manager and 14mins into the call they hung up and did not bother calling back, I called in yet again and asked for a manager to call me back with a solution and to my surprise - no call back 5hours later and counting.

This by far is pathetic service, being **** to just to cover tracks, costing my company a week delay/penalties and nobody in management has the decency to return a call with a solution.

Name given by contact center - Janine